Your Second Mentor (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share while using our website, purchasing courses, creating an account, submitting enquiries, accessing learning content or participating in our affiliate program. This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared and what choices you have regarding your personal data.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Contact Information

• Full name
• Email address
• Mobile or WhatsApp number
• Billing address
• City, state, country and PIN code
• Information submitted through contact, enquiry or support forms

Account and Learning Information

• Account username and registered email
• Enrolled and purchased courses
• Course progress and completed lessons
• Quiz results, where applicable
• Profile information
• Support requests and communication history
• Certificate-related information, where applicable

Order and Payment Information

• Course or product purchased
• Order number
• Transaction reference
• Payment status
• Amount paid
• Applied coupon or affiliate referral details

Payments may be processed by third-party payment gateways such as Razorpay. We generally do not directly store complete card, UPI PIN, banking password or other sensitive payment credentials. Payment providers process such information according to their own privacy and security policies.

Technical and Usage Information

When you access our website, limited technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Login and session information
• Pages viewed
• Referral source
• Cookies and similar technologies
• Website performance and security logs

Affiliate Information

If you join our affiliate program, we may collect:

• Name and contact details
• Affiliate account details
• Referral link and referral ID
• Clicks, conversions and verified sales
• Commission and payout records
• UPI or bank payout details, where required

2. How We Use Your Information

We may use collected information to:

• Create and manage your student account
• Process course orders and payments
• Enrol you in purchased courses
• Provide access to videos, resources and learning dashboards
• Track learning progress
• Send account, password-reset, order and course-related emails
• Respond to course enquiries and support requests
• Manage affiliate registrations, tracking and payouts
• Prevent fraud, abuse and unauthorised course sharing
• Improve website performance and user experience
• Maintain security and troubleshoot technical issues
• Comply with applicable legal, accounting and regulatory requirements
• Send promotional updates only where consent or another lawful basis exists

You may unsubscribe from promotional emails at any time. Transactional emails related to your account, order, security or course access may still be sent where necessary.

3. Consent and Lawful Processing

We process personal data for lawful purposes, including fulfilling your request, providing purchased services, managing your account, responding to enquiries, meeting legal obligations and processing information with your consent.

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing already lawfully completed and may affect our ability to continue providing certain requested services.

4. Cookies

Our website may use cookies for:

• Student login and account sessions
• Cart and checkout functionality
• Remembering user preferences
• Website security
• Performance and analytics
• Affiliate referral tracking
• Marketing, where applicable and permitted

Essential cookies may be required for account, cart, checkout and course-access functionality. You can control non-essential cookies through available consent settings or your browser, but disabling certain cookies may affect website functionality.

5. How We Share Information

We may share limited personal information with trusted service providers only where reasonably necessary, including:

• Website hosting and email providers
• WordPress, WooCommerce and Tutor LMS-related service providers
• Payment gateways such as Razorpay
• Email delivery and form-processing providers
• Analytics, security and backup providers
• Affiliate tracking and payout service providers
• Professional advisers where required
• Government, regulatory or law-enforcement authorities where legally required

We do not sell or rent your personal information to unrelated third parties. Some service providers may process information outside India. Where applicable, such processing will be subject to contractual safeguards and Indian laws concerning cross-border personal-data processing.

6. Data Retention

We retain personal information only for as long as reasonably required to:

• Provide course access and student services
• Maintain account and learning records
• Resolve support requests and disputes
• Process affiliate commissions
• Prevent fraud or misuse
• Meet accounting, tax and legal requirements

When information is no longer required, we may delete, anonymise or securely restrict it, unless continued retention is required by law.

7. Data Security

We use reasonable technical and organisational safeguards, which may include:

• SSL/HTTPS encryption
• Password-protected accounts
• Restricted administrative access
• Secure email delivery
• Website security monitoring
• Backups and software updates
• Payment processing through authorised gateways

No internet-based system can guarantee absolute security. Students are responsible for keeping their login credentials confidential and must immediately inform us if they suspect unauthorised account access.

8. Children’s Privacy

Some courses may be relevant to school or college students. A person below 18 years of age should use the website, create an account or purchase a course only with the knowledge and verifiable consent of a parent or lawful guardian.

Parents or guardians may contact us to review, correct or request deletion of a child’s personal information, subject to applicable legal and record-retention requirements. We do not knowingly use children’s data for behavioural advertising or processing that may cause harm to a child.

9. Your Rights

Subject to applicable law, you may request:

• Information about personal data being processed
• Correction of inaccurate information
• Completion or updating of information
• Deletion of information that is no longer required
• Withdrawal of consent
• Grievance redressal
• Closure of your account, subject to legal retention requirements

To make a request, email us using your registered email address. We may ask for reasonable information to verify your identity before acting on the request.

10. Third-Party Links

Our website or courses may contain links to third-party websites, tools or platforms. Their privacy practices are governed by their own policies. Your Second Mentor is not responsible for the privacy or security practices of third-party websites.

11. Course and Account Security

Course access is provided for personal use only. Students must not share login details, videos, course files or paid resources with unauthorised persons.

We may review relevant account and security information when investigating suspected misuse, account sharing, fraud or violation of course-access terms.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, vendors or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through email or website notice where appropriate.

13. Grievance and Privacy Contact

For privacy questions, correction or deletion requests, consent withdrawal or grievances, contact:

Please use the subject line “Privacy Request” and contact us from your registered email address wherever possible.