Refund and Cancellation Policy

This Refund and Cancellation Policy applies to digital courses, recorded lessons, live training, downloadable resources and other educational services purchased from Your Second Mentor. Please review the course description, curriculum, requirements and this policy carefully before making a purchase.

1. Digital Course Refund Window

A refund request may be considered if:

• The request is submitted within 24 hours of successful payment;
• The student has not opened or watched any paid lesson;
• No course resource, PDF, template or file has been downloaded;
• The student has not attended a live class included in the purchase; and
• The course account has not been shared or misused.

Meeting these conditions does not automatically guarantee approval. We may verify the order, course activity and access records before deciding the request.

2. Situations Eligible for Refund

A full or appropriate refund may be provided in the following situations:

Duplicate Payment

The same customer was charged more than once for the same course because of a payment or technical error.

Payment Successful but Course Not Delivered

Payment was successfully captured, but course access was not provided within three working days after the customer reported the issue with correct order details.

Unresolved Technical Failure

A technical problem on our website completely prevents the student from accessing the purchased course, and our team is unable to provide access or a reasonable alternative within seven working days after receiving complete information.

Course Cancelled by Us

If Your Second Mentor permanently cancels a paid course before delivering the promised content, the student may choose between:

• A refund for the undelivered course; or
• Transfer to another course of equivalent value.

3. Non-Refundable Situations

A refund will generally not be provided where:

• The request is made after the stated refund window;
• Any paid lesson has been opened, streamed or watched;
• Any downloadable resource has been accessed or downloaded;
• The student has attended a live class;
• The course was purchased but not used;
• The student changes their mind after receiving access;
• The student expected a guaranteed job, income, client, ranking, advertising result or business outcome;
• The student lacks the required device, internet connection or third-party account;
• A third-party platform changes its interface, pricing, policies or features;
• The student misses a scheduled live session where a recording or alternative is made available;
• The student purchased the course at a different price before or after a discount;
• Account access is suspended because of sharing, piracy, fraud, abuse or violation of our Terms;
• The customer provided an incorrect email address or contact information and did not cooperate in correcting it;
• The issue is caused by the student’s device, browser, internet connection or unsupported software rather than our platform.

Nothing in this policy limits any mandatory consumer right that cannot legally be excluded.

4. How to Request a Refund

Send the refund request from your registered email address to:

Include:

• Student’s full name
• Registered email address
• WhatsApp number
• Course name
• Order number
• Payment or transaction ID
• Payment date and amount
• Clear reason for the request
• Screenshots or evidence, where relevant

Incomplete requests may take longer to review.

5. Review Process

After receiving complete information, we may review:

• Payment status
• Order records
• Course enrolment
• Lesson-access and progress records
• Download activity
• Support communication
• Account-security information

We may contact you for additional clarification before approving or rejecting the request.

6. Refund Processing Time

If approved:

• The refund will generally be initiated within 7–10 working days;
• It will normally be returned to the original payment method;
• The payment gateway or bank may require additional time to display the amount;
• Payment gateway processing time is outside our direct control.

Any refund reference available to us may be shared with the customer after initiation.

7. Course Cancellation by the Student

Recorded and self-paced digital courses cannot be “cancelled” after access has been used. Deleting an account, stopping course participation or submitting a support request does not automatically create a refund entitlement. Where a refund is approved, access to the relevant course and associated resources may be removed.

8. Live Course Rescheduling

Live-class dates or times may occasionally change because of instructor availability, technical issues, emergencies or events beyond reasonable control. Where reasonably possible, students will be informed through email, WhatsApp or the learning dashboard. A reasonable schedule change does not automatically qualify for a refund where recordings or alternative sessions are provided. If a material change prevents delivery of the main course, suitable options will be communicated.

9. Course Transfer

At our discretion, an unused course purchase may be transferred once to another course of equal or lower value if:

• The request is submitted within 24 hours of payment;
• No lesson or resource has been accessed;
• No earlier transfer has been provided.

If the replacement course costs more, the student must pay the difference. Any lower-price difference may not be refunded unless we confirm otherwise in writing.

10. Coupons and Promotional Offers

Coupons, launch discounts and promotional prices:

• Cannot normally be applied retrospectively;
• Cannot be converted into cash;
• May have expiry dates or eligibility conditions;
• Do not create a refund entitlement because another customer later receives a different offer.

11. Chargebacks and Payment Disputes

Before raising a chargeback or payment dispute, please contact us with your order and payment details so we can investigate. Fraudulent or abusive chargebacks may result in suspension of the related account and course access, without affecting any legal rights available to either party.

12. Third-Party Costs

The course fee does not include external expenses unless specifically mentioned, including:

• Advertising budget
• Domain or hosting charges
• Premium plugins or software
• API usage
• WhatsApp conversation charges
• AI-tool subscriptions
• Third-party platform fees

Such third-party payments are governed by the refund policy of the relevant provider and cannot be refunded by Your Second Mentor.

13. Contact and Grievance Support

For refund or cancellation questions:

Please mention your registered email address and order number in every refund-related communication.